Frequently Asked Questions
If you still have a query after looking through this page please do not hesitate to get in touch with me via the contact page.
What do you want to know?
- What turnaround can I expect on my work?
Any project will be turned around in 24 hours, longer projects may be slightly longer but this can be discussed at the outset
- How much will my work cost to have copy typed, audio typed or proofread?
A flat fee of £36.00 for copy editing, £21.00 for a typing service and £15.00 for proofreading will apply for any work up to 2000 words and below and any words thereafter will be charged at our copy typing, copy editing or proofreading tariffs. An estimate can be obtained directly from KMS Typing Services here. Alternatively you can obtain a quick free estimate by using the button which appears on every page on the website
- What about postage costs?
Postage ultimately depends on the client and how they wish their work to be returned to them. Work that can be scanned and emailed to KMS Typing Services and emailed back will of course eradicate postage. Alternatively, as stated in my Terms and Conditions, work will be returned to client’s by First Class postage unless otherwise indicated and this charge will be incorporated in the invoice.
- How can I send my sound file for audio transcription?
When completing the order form there is an option to attach your audio file(s).
- How can I send my hand written work for proofreading?
This can be scanned and emailed to sales@kmstypingservices.co.uk or by post (please enquire for further details).
- How long will my work be stored with KMS Typing Services?
As standard work will be stored for 4 weeks unless client requests otherwise and will then be deleted/shredded.
- Can I be assured that the content of my work is kept confidential?
KMS Typing Services works under strict confidential guidelines and all clients can be assured that their work is held that way.
- How do I communicate with KMS Typing Services?
This can be done by email via sales@kmstypingservices.co.uk or simply by using the contact page for any general queries.
- What if there are mistakes in my work and they need rectifying?
KMS Typing Services takes all responsibility for any work up to 48 hours after dispatch in which any amendments or formatting changes can be made free of charge. After this time period the formatting and accuracy of the document lies with the client.
- How can I pay for my work?
This can be done by way of Bank Transfer, Cheque or Cash.
If work is to be hand delivered, a charge of 45p per mile for a return journey is payable by the client.
Cheques are to be made payable to KMS Typing Services
- What is KMS Typing Services' user name for Skype?
This is kmstypingservices1. You will need this when searching for KMS Typing Services to add as a contact or alternatively use the Skype button on the website.
- How do I leave a message for KMS via Skype?
This is a free service via Skype. Simply click the Skype button and you will be directed straight to voicemail where you can leave a message. If you already have Skype installed then this will automatically open the software, if not then you can download this at www.skype.com, this is free software and a free service. Please note the Skype button is simply for messages and dictation alone and your call will not be answered by a person, should you wish to speak to someone please use the mobile number on the website or alternatively send an email request for a call back.
- How do I leave dictation on Skype?
This is a free service via Skype. Simply click the Skype button, this will direct you straight to voicemail. Please state your name, a contact telephone number or email address and the deadline for your work, then continue to simply dictate this. This will then be picked up by KMS Typing Services and typed within the day. Should the dictation be urgent please state this on your voicemail. Voicemails are checked regularly. Please note the Skype button is simply for messages and dictation alone and your call will not be answered by a person, should you wish to speak to someone please use the mobile number on the website or alternatively send an email request for a call back.
Copy editing
