Terms and Conditions
- Estimates provided on request as per my rates and tariffs, however invoices will show exact word count and exact charges payable. Please note my £21.00, £15.00 and £36.00 flat fees for any work up to 2000 words and £1.60 per minute for ROTIS transcriptions.
- Immediate dictation over the telephone is a service I provide, the time and date must be pre-agreed and will be charged as per my rates and tariffs.
- If a request is made by telephone this must be done between the hours of 9.00am and 8.00pm Monday to Friday and from 10.00am - 4.00pm on Saturday and Sunday. Requests through the website on the request form will be responded to within 12 hours.
- KMS typing services accepts no responsibility for the work/documents until it reaches my address. This is something to bear in mind regarding postage to KMS Typing Services to ensure safe delivery. A confirmation email, text or phone call will be made once work is received. This is something to bear in mind regarding postage to KMS Typing Services to ensure safe delivery.
- A confirmation email will be sent on completion of the online request form being received or telephone request processed, this will be taken as client's agreement of the work to commence and payment of the fees concerning that work. This will also take into account that the client has marked the Terms and Conditions box and accepted them or if a client has made a telephone request then a response to KMS Typing Services confirmation email will be required before work commences.
- Any notes/hand written documents received through the postal system by KMS Typing Services will be posted back at a charge to the client unless specifically asked not to do so or an alternate method of return is suggested. If documents do not need to be returned these will be shredded and this should be indicated on the request form for the works. Alternatively a stamped addressed envelope can be provided by client for return of documents.
- Should KMS Typing Services be posting any work back to the client at their request, any postage costs will be borne by the client and will be added to the invoice, this will predominantly be First Class unless Second Class or Recorded Delivery is requested.
- Any mistakes, amendments or re-formatting found by the client after completion of work will be amended by KMS Typing Services free of charge should these be found and KMS Typing Services notified within 48 hours of client receipt.
- Invoices will be submitted once work is completed and are to be paid within 14 days. Thereafter a £5.00 late payment fee will be added and charged at £5.00 every month that the invoice remains outstanding.
- Payment can be made by direct transfer (please enquire for further details) cheque or cash if work is hand delivered. If hand delivered a charge of 45p per mile will be incurred and added to the invoice. This charge will be for a return journey. Cheques to be made payable to KMS Typing Services.
- Any work that needs to be printed will be charged at 25 pence per page.
- All work received will be treated as highly confidential. Once work has been completed this will be saved with KMS Typing Services and will be kept on file or computer for 4 weeks before being erased/shredded unless request by client is earlier/later.
- All Skype voicemails will be picked up within 12 hours, a confirmation email or telephone call (depending on which information you leave) will confirm that KMS Typing Services has your dictation. This will be completed within 24 hours.
Privacy Policy
All data supplied by the client will be managed appropriately and I agree to only collect and store this information in line with the Data Protection Act, 1998 and my Terms & Conditions.
I collect information from the client when an initial enquiry is made to me. Information collected includes:
- Client/Company name
- Address/Email Address details
- Phone numbers
In addition to the personal information, I may collect technical information to assist with web marketing strategies only, none of this information can identify you as an individual.
I will only use the information provided by the client for:
- Supplying information to the client
- Improving services offered
- Marketing and research purposes
I will not share personal data with anyone unless express permission is given by the client.
I will make every effort to keep all personal information that I store up-to-date and amend any incorrect information as soon as possible to ensure accuracy.
Disclaimer
KMS Typing Services will, within a 48 hour time period from the client receiving their completed work, amend or re-format any mistakes. Once the client has received their completed work and a 48 hour time period has elapsed, KMS Typing Services accepts no responsibility for the final presentation and accuracy of the work as this then remains with the client.
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